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FAQs

General Questions

We do not issue cash refunds, as we purchase supplies and procure staff in advance. We appreciate your cooperation!

  • If you need to cancel your class or event registration, we will issue a store credit for the amount paid less a 10% cancellation fee. Store credits can be used on any Dragonfly Designs service or product. 
  • Store credits are transferable to other accounts.

 

Need to reschedule your event or party?

  • We will happily work with you to reschedule your event or party to a more convenient time. 
  • Changes in your event date will incur a $15 administrative change fee.

 

Need to change your camp or class date?

  • You can request to move to another class or camp on a different day and time. You must submit this request in writing to angelica@dragonflyfun.com at least 7 days prior to your original start date. There is a $15 administrative fee for each change. All changes are subject to availability. 
  • Most camp classes require a Materials Kit (purchased separately). Dragonfly Designs is not responsible for missed classes or non-participation due to the kit not being purchased prior to camp or class. 
  • If you switch to another camp or class that has a kit, you will have to purchase the new kit at its current cost. There are no returns on Materials Kits.
  • Early bird special rates are forfeited upon request to transfer.

 

Other Policies:

  • We do not prorate or refund tuition for days missed due to illness or injury.
  • Any returned checks or payments incur a $20 fee. 
  • In the rare case Dragonfly Designs has to cancel a camp, team event, class, or workshop, we will schedule a make-up opportunity.

For the health and safety of our students and staff, as well as your child, we ask that you do not send your child to camp if he/she has had a fever or diarrhea in the past 24 hours, has an active cough, frequently needs to blow their nose or has any other contagious illness.

A sick child cannot participate in a meaningful and effective way. The CDC recommends that people stay home for at least 24 hours after their fever is gone (without the use of a fever-reducing medicine). If in doubt, please keep your child home an extra day.

If your child becomes ill with a communicable disease within 24 hours of attending class or camp, contact your doctor to determine proper care and then notify Dragonfly Designs.

You can use your full store credit on anything we offer! Simply apply your coupon code at the checkout stage of your purchase in the coupons box. During checkout, please provide the same email you used to register, as it is linked to your account.

Customers may only use one coupon per transaction, unless otherwise stated.

Virtual Camps & Classes

All of our programs are led by year-round, college-educated instructors (many with advanced degrees in the arts) who teach a wide range of creative projects in an age-appropriate way. Our caring staff will assist your child in exploring techniques and materials while tapping into their own artistic abilities!

Yes! We group children by their age and ability level, as well as tailor projects to ensure they are developmentally appropriate and fun.

We have a minimum of two Art Instructors per classroom (a 10:1 student-teacher ratio)

  • An Administrator manages the waiting room, scans the classroom for questions, engages the kids, and spotlights the best camera angles.
  • The main Instructor uses 2 separate camera angles: one on their face and one on their hands.
  • We include additional instructors for larger groups to manage breakout rooms.

Our teachers will do their best to catch your child up in the following class. However, we do not offer a refund for missed classes.

Zoom

We always have two instructors in every class. If ratios exceed 10:1 we add another teacher to manage breakout rooms.

No, we do not record our classes.

We send out our Zoom links three days before class starts. Be sure to check your junk, spam, and promotions folders if you don’t see it in your inbox.

First please check your junk, spam, and promotions folders. If you still can’t locate the link, please email angelica@dragonflyfun.com.

Summer Camp

We do not operate out of a studio location. Rather, we provide mobile art experiences throughout the Bay Area for local schools as well as parks and recreation departments. 

Yes! Our wonderful Summer Camp will be offered through several Bay Area parks and recreation departments. More info coming soon! Please contact Angelica at angelica@dragonflyfun.com to be placed on an interest list.

Our camps are designed for children 5 to 11 years of age.

  • Morning Extended Care: 8-9am
  • Summer Camp: 9am-3pm
  • Afternoon Extended Care: 3-5pm

Here is a sample schedule:

  • 8-9am: Simple art or jewelry projects during morning extended care
  • 9-9:15am: Friendship building games
  • 9:15-10am: Stretching and movement games
  • 10-10:20am: Healthy snacks and classroom agreements
  • 10:20-11:30am: Art projects
  • 11:30am-12:30pm: Lunch and outdoor play
  • Half day campers arrive/leave at noon
  • 12:30-2:50pm: Art projects
  • 2:50-3pm: Cleanup time
  • 3-5pm: Healthy snack, simple art and jewelry projects, indoor games, or outdoor play for afternoon extended care
  • Please dress your child in comfortable clothes that are appropriate for movement and “making a creative mess.” We also recommend layers, as the weather in the Bay Area can be unpredictable. 
  • Pack a bagged lunch, healthy snacks, and a water bottle to camp each day. Note: Camp is a NUT-FREE ZONE.
  • Bring sunscreen, hats, and jackets for outdoor play.
  • Label any prescription medication and provide clear instructions to staff.
  • Label all removable, personal belongings.

 

Our Lead Camp counselors are permanent year-round employees of Dragonfly Designs who teach in our afterschool enrichment programs and host art parties. Our wonderful staff are college educated and comply with California standards for working on school campuses including TB testing and background checks through the DOJ and FBI.

Our student-teacher ratio does not exceed 12:1 and is often much lower.

We do not issue cash refunds, as we purchase supplies and procure staff in advance. We appreciate your cooperation!

  • In the event of cancellation, we will refund your payment, less the camp cancellation fee of 20% of the total cost, as a studio credit if we are notified in writing 30 days prior to the start of camp. Please email angelica@dragonflyfun.com to cancel. 
  • Credits can be used on any Dragonfly Designs service or product and are transferable to other accounts.

 

Need to change your camp or class date?

  • Transfers to a new week of camp will incur a $15 administrative change fee.
  • Change requests for other program dates must be emailed to angelica@dragonflyfun.com at least 7 days prior to your original program’s start date.
  • All changes are subject to availability.
  • Early bird special rates are forfeited upon request to transfer.

 

Other Policies:

  • We do not prorate or refund tuition for days missed due to illness or injury.
  • Any returned checks or payments incur a $20 fee. 
  • In the rare case Dragonfly Designs has to cancel a camp, we will schedule a make-up opportunity.




Events

We will check in with you one week before your event to obtain a final headcount. Once we’ve established the number of expected guests and any add-on services, we will collect the remaining balance due prior to the party.

We suggest booking a party with your best guess of the number of guests you are expecting, and then adding more guests if needed. We will confirm the number of guests one week before the scheduled event.

No problem! We will happily work with you to reschedule your event or party to a more convenient time. Changes in event date will incur a $15 administrative change fee.

Yes, we are always grateful for staff gratuities! Here are your options:

  • For in-person events, cash gratuities are welcome. 
  • Send via Venmo (@Stacee-Gillelen-1) or PayPal (stacee@dragonflyfun.com). Please indicate “gratuity” and your Party Artist’s name in the message section. 
  • We can also charge the credit card from your original purchase.
  •  

A whole lot of fun! First, you and your guests will be welcomed into the Zoom room by a friendly Art Instructor and Administrator. The Instructor will then guide you through the “unboxing” process of your Materials Kit. Your Art Instructor will go through the techniques you’ll be using to complete your selected project. 

Next, it’s time to let your creativity fly! Don’t worry if you have little or no previous art experience. Our amazing instructors will guide and help every guest bring out their inner artist. During this time, the Art Instructor will engage guests in conversation (while encouraging participants to chat with each other) and maybe even play an icebreaker game to get the party rolling!  

After the project is complete, show off your work and take a group selfie for you to remember your event forever.

Yes! We host parties for people 5 to 99 years of age. Everyone is welcome!

Our per-person pricing includes a beautifully packaged Materials Kit mailed to each attendee. These kits are so exciting to receive! As an example, our paint kits include paint, brushes, palette, and canvases to create the painting you have selected.

Yes! Our virtual art events are super social, engaging, and fun! Our event planners will work with you on every detail. We even send beautiful Materials Kits to each attendee and offer exciting gift add-ons to make your guests feel extra special.

Shipping

Please check out using one shipping address. Then, either send an email to angelica@dragonflyfun.com with special instructions of where to send the second package or write the second mailing address in the “special instructions” box!

Yes! We now have the capability to ship worldwide. Please contact us for a quote.

  • Shipping in the SF Bay Area: 1 business day
  • Shipping to other parts of California: 2 business days
  • Shipping to various parts of the USA: 2-3 business days
  • Shipping to Canada: 5-10 business days
  • We ship internationally! Ask for a quote.

Materials Kits

Our Cartooning classes don’t require a kit.

Please have the following materials ready for your class:

  • Sketchbook (optional) or copy paper
  • Felt tip pen
  • Fine point pen
  • Pencils
  • Watercolor paints (optional) 
  • Colored pencils (optional) 
  • Eraser

You will receive your Materials Kit the week before your first registered class begins. Our team proactively tracks your package, however, if you haven’t received your kit three days before class starts, please email us at angelica@dragonflyfun.com.

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