Yes! We now have the capability to ship worldwide. Please contact us for a quote.
FAQs
General Questions
We do not issue cash refunds, as we purchase supplies and procure staff in advance. We appreciate your cooperation!
- If you need to cancel your class or event registration, we will issue a store credit for the amount paid less a 10% cancellation fee. Store credits can be used on any Dragonfly Designs service or product.
- Store credits are transferable to other accounts.
Need to reschedule your event or party?
- We will happily work with you to reschedule your event or party to a more convenient time.
- Changes in your event date will incur a $15 administrative change fee.
Need to change your camp or class date?
- You can request to move to another class or camp on a different day and time. You must submit this request in writing to stacee@dragonflyfun.com at least 7 days prior to your original start date. There is a $15 administrative fee for each change. All changes are subject to availability.
- Most camp classes require a Materials Kit (purchased separately). Dragonfly Designs is not responsible for missed classes or non-participation due to the kit not being purchased prior to camp or class.
- If you switch to another camp or class that has a kit, you will have to purchase the new kit at its current cost. There are no returns on Materials Kits.
- Early bird special rates are forfeited upon request to transfer.
Other Policies:
- We do not prorate or refund tuition for days missed due to illness or injury.
- Any returned checks or payments incur a $20 fee.
- In the rare case Dragonfly Designs has to cancel a camp, team event, class, or workshop, we will schedule a make-up opportunity.
For the health and safety of our students and staff, as well as your child, we ask that you do not send your child to camp if he/she has had a fever or diarrhea in the past 24 hours, has an active cough, frequently needs to blow their nose or has any other contagious illness.
A sick child cannot participate in a meaningful and effective way. The CDC recommends that people stay home for at least 24 hours after their fever is gone (without the use of a fever-reducing medicine). If in doubt, please keep your child home an extra day.
If your child becomes ill with a communicable disease within 24 hours of attending class or camp, contact your doctor to determine proper care and then notify Dragonfly Designs.
You can use your full store credit on anything we offer! Simply apply your coupon code at the checkout stage of your purchase in the coupons box. During checkout, please provide the same email you used to register, as it is linked to your account.
Customers may only use one coupon per transaction, unless otherwise stated.
Events
We will check in with you one week before your event to obtain a final headcount. Once we’ve established the number of expected guests and any add-on services, we will collect the remaining balance due prior to the party.
We suggest booking a party with your best guess of the number of guests you are expecting, and then adding more guests if needed. We will confirm the number of guests one week before the scheduled event.
No problem! We will happily work with you to reschedule your event or party to a more convenient time. Changes in event date will incur a $15 administrative change fee.
Yes, we are always grateful for staff gratuities! Here are your options:
- For in-person events, cash gratuities are welcome.
- Send via Venmo (@Stacee-Gillelen-1) or PayPal (stacee@dragonflyfun.com). Please indicate “gratuity” and your Party Artist’s name in the message section.
- We can also charge the credit card from your original purchase.
Shipping
- Shipping in the SF Bay Area: 1 business day
- Shipping to other parts of California: 2 business days
- Shipping to various parts of the USA: 2-3 business days
- Shipping to Canada: 5-10 business days
- We ship internationally! Ask for a quote.
Summer Camp
We do not operate out of a studio location. Rather, we provide mobile art experiences for children, adults, and businesses in the Bay Area and San Diego. We also host art camps and afterschool programs throughout the year for local schools as well as parks and recreation departments.
Yes! Our wonderful Summer Camp will be offered through several Bay Area parks and recreation departments. More info coming soon! Please contact Stacee at stacee@dragonflyfun.com to be placed on an interest list.
Our camps are designed for children 5 to 11 years of age.
- Morning Extended Care: 8-9am
- Summer Camp: 9am-3pm
- Afternoon Extended Care: 3-5pm
Here is a sample schedule:
- 8-9am: Simple art or jewelry projects during morning extended care
- 9-9:15am: Friendship building games
- 9:15-10am: Stretching and movement games
- 10-10:20am: Healthy snacks and classroom agreements
- 10:20-11:30am: Art projects
- 11:30am-12:30pm: Lunch and outdoor play
- Half day campers arrive/leave at noon
- 12:30-2:50pm: Art projects
- 2:50-3pm: Cleanup time
- 3-5pm: Healthy snack, simple art and jewelry projects, indoor games, or outdoor play for afternoon extended care
- Please dress your child in comfortable clothes that are appropriate for movement and “making a creative mess.” We also recommend layers, as the weather in the Bay Area can be unpredictable.
- Pack a bagged lunch, healthy snacks, and a water bottle to camp each day. Note: Camp is a NUT-FREE ZONE.
- Bring sunscreen, hats, and jackets for outdoor play.
- Label any prescription medication and provide clear instructions to staff.
- Label all removable, personal belongings.
Our Lead Camp counselors are permanent year-round employees of Dragonfly Designs who teach in our afterschool enrichment programs and host art parties. Our wonderful staff are college educated and comply with California standards for working on school campuses including TB testing and background checks through the DOJ and FBI.
Our student-teacher ratio does not exceed 12:1 and is often much lower.
We do not issue cash refunds, as we purchase supplies and procure staff in advance. We appreciate your cooperation!
- In the event of cancellation, we will refund your payment, less the camp cancellation fee of 20% of the total cost, as a studio credit if we are notified in writing 30 days prior to the start of camp. Please email stacee@dragonflyfun.com to cancel.
- Credits can be used on any Dragonfly Designs service or product and are transferable to other accounts.
Need to change your camp or class date?
- Transfers to a new week of camp will incur a $15 administrative change fee.
- Change requests for other program dates must be emailed to stacee@dragonflyfun.com at least 7 days prior to your original program’s start date.
- All changes are subject to availability.
- Early bird special rates are forfeited upon request to transfer.
Other Policies:
- We do not prorate or refund tuition for days missed due to illness or injury.
- Any returned checks or payments incur a $20 fee.
- In the rare case Dragonfly Designs has to cancel a camp, we will schedule a make-up opportunity.
Materials Kits
Our Cartooning classes don’t require a kit.
Please have the following materials ready for your class:
- Sketchbook (optional) or copy paper
- Felt tip pen
- Fine point pen
- Pencils
- Watercolor paints (optional)
- Colored pencils (optional)
- Eraser
You will receive your Materials Kit the week before your first registered class begins. Our team proactively tracks your package, however, if you haven’t received your kit three days before class starts, please email us at stacee@dragonflyfun.com.
